Draft for legal review. Roomnect collects the information you give us (your profile, preferences, optional lifestyle answers, listings and messages) and how you use the app (likes, passes, saves, searches and viewings) so we can show you relevant homes and people.
We do not ask for, or use, protected characteristics such as race, religion, sexuality, disability or pregnancy to match or recommend. Age range is optional, shown only where you choose, and never used for matching.
You control who sees each lifestyle answer. Your phone number and email are never shown to other users. Exact property addresses are only shared once a viewing is confirmed.
You can download all your data or delete your account at any time from Settings. Deleting removes your personal data straight away; messages you sent are blanked for the people you were talking to.
Visits: we count page visits to understand how the site is used, without cookies and without storing anything on your device. Each visit is counted using a scrambled code made from your IP address and browser, with a key that changes every day and is deleted after two days, so visits can't be linked across days or back to you. Bots are ignored, and if your browser sends Global Privacy Control we don't count you at all.
Contacts: if you choose to find friends from your phone or Google contacts, numbers and emails are scrambled on your device before they're sent. We only keep matches with people already on Roomnect and throw everything else away. You can delete your matches, hide people or switch your network off at any time.
Phone number: if you add one, it's used to send you a sign-in code and so friends who have your number can find you. It's never shown on your profile.
Agreements and rent: if you use Roomnect Lets, we store the agreement, signatures and rent records. A landlord's bank details are only shown to their tenant, and only after the tenant signs. Rent is paid directly between you; it never passes through Roomnect.
ID checks: if you choose to verify your ID, we collect a photo of your ID document and a selfie, used only to confirm you are who you say you are. They can be seen only by the Roomnect team and are deleted as soon as a decision is made. We keep a record that you passed, the type of document and when. If automatic checks are offered, Stripe Identity carries them out for us under its own privacy terms.
Notifications: if you turn on phone notifications, we store a technical address for your device so we can send them. Turn them off in Settings at any time. If you save a search, we email you new matches at the pace you choose; every email has a one-click unsubscribe link.
Reviews: after a tenancy arranged on Roomnect ends, the landlord, tenant and housemates can review each other. Reviews show your name and photo, stay hidden until both sides have written one or 14 days pass, and can be reported. You can reply once to a review about you.
Referrals: if you join through someone's invite link, we record who invited you so we can give you both a free boost. They see your name and whether you've listed a room, nothing else.
Data is stored on our own servers. We use processors for email delivery (Resend) and, if you use them, text messages (Twilio), Google sign-in and ID checks (Stripe), under data processing agreements.