Never pay a deposit, holding fee or rent before you've viewed the property in person or on a live video call with the advertiser.
Be wary of anyone who says they're abroad and will post the keys, asks for payment by money transfer service, gift card or crypto, or wants to move the conversation off Roomnect.
In England, a holding deposit is capped at one week's rent and a tenancy deposit at five weeks' rent for most tenancies. Deposits must be protected in a government-approved scheme within 30 days.
If something feels wrong, report the listing or user from the app. If you've lost money, contact your bank and Action Fraud.